TERMS AND CONDITIONS

1.1 These General Terms and Conditions (shortly "GTC") apply to all services provided by Wendl Hotelbetriebs GmbH both for non-binding reservation inquiries and for all binding bookings towards the reserving party, the guest, and other contractual partners.

1.2 The contractual partner undertakes to comply with these conditions as well as all other legal regulations. Only the GTC of Wendl Hotelbetriebs GmbH apply, regardless of the GTC of the contractual partner, even if these are not explicitly contradicted. Counter-confirmations of the reserving party and/or contractual partner referring to their general terms and conditions (GTC) are hereby expressly contradicted.

1.3 The GTC do not exclude special agreements. The GTC are subsidiary to agreements made individually.

1.4 All mediated third-party services (such as transport and excursion tickets, reservations with other businesses, event tickets etc.) are offered as solely connected services and thus the application of the Package Travel Law according to § 2 Abs 2 Z2 and 3 PRG is excluded.

1.5 By completing a reservation – regardless of the channel used – the contractual partner confirms having read, understood, and agreed to the GTC.

2.1 "Accommodator": A natural or legal person who lodges guests for a fee.


2.2 "Guest": A natural person who avails of accommodation. The guest is usually also the contracting party. Persons accompanying the contracting party also count as guests (e.g., family members, friends, etc).


2.3 "Contracting Party": A natural or legal person from domestic or foreign countries, who concludes an accommodation contract as a guest or for a guest.


2.4 "Accommodation Contract":
Is the contract concluded between the accommodator and the contracting party, the content of which is specified in the following.


2.5 "Room Price" / "Accommodation Fee"
Contractually agreed room rates: All prices appearing in the IT system are current gross daily rates in EURO. The prices depend on the time of booking and the booking channel and are valid as per the reservation confirmation.


2.6 "non refundable rates" / "non-refundable rates"
These rates are discounted room prices. In the event of cancellation, there is no refund, regardless of the time of cancellation.

3.1 The accommodation contract is concluded by the acceptance of the order of the
contracting partner by the provider. Electronic statements are considered
received when they can be accessed by the party for whom they are intended under ordinary
circumstances, and access occurs during the disclosed
business hours of the provider.

3.2 The provider is entitled to conclude the accommodation contract on the condition
that the contracting partner makes a down payment. In this case, the provider is obligated to
inform the contracting partner about the required down payment before accepting the written or oral
order. If the contracting partner agrees to the down payment (in writing or
orally), the accommodation contract is concluded upon the receipt of the
consent declaration regarding the payment of the down payment by the contracting partner at the provider's.

3.3 The contracting partner is obligated to pay the down payment within the agreed timeframe. The costs for the money transaction (e.g., transfer fees) are borne by the
contracting partner. For credit and debit cards, the respective terms of the
card companies apply.

3.4 The down payment is a partial payment on the agreed fee.

3.5 The total fee for the accommodation becomes due two days before the planned arrival (excluding local tax). The payment will be processed via a secure Paylink two days before the planned arrival. Alternatively, payment by credit card can be made as part of the online check-in two days prior to the planned
arrival.

4.1 The contracting party has the right, unless the accommodation provider offers another check-in time, to occupy the rented rooms from 3:00 PM on the agreed day ("arrival day"). 4.2 Reserved rooms must be utilized by the guest by no later than 7:00 PM on the agreed day of arrival. Unless a later arrival time has been expressly agreed upon, the hotel has the right to reassign booked rooms after 7:00 PM without the guest being able to claim any compensation. The hotel retains the right to cancel in this respect. Reference is made to the cancellation conditions covered in point 5. 4.3 The rented rooms must be vacated by the contracting party by 10:30 AM on the day of departure. The accommodation provider is entitled to charge for an additional day if the rented rooms are not vacated on time. 4.4 Notwithstanding the preceding clauses concerning the start and end of accommodation, it is possible, following prior agreement with the accommodation provider, to send a replacement person if the original guest is unable to utilize the accommodation service(s). The accommodation provider must be informed immediately in this case and reserves the right to refuse the replacement person.

5.1 If the contracting party has made a deposit, it will be refunded
if no cancellation fees arise. The amount of the cancellation fees
will be determined by the respective agreement.

5.2 Cancellations must be made directly in writing through the hotel.

5.3 The regular cancellation terms, unless otherwise agreed individually, are:

• Up to 3 days before the arrival day, the contracting party can cancel without charge.

• From 2 days before the arrival day, 90% of the agreed total price
will be charged.

• In case of early departure, 90% for the rest of the booked period
will also be charged.

• In case of no-show, 90% of the agreed total price will be charged.

5.4 For so-called “non-refundable rates,” special cancellation conditions apply:
From the time of booking, a 100% prepayment is due. If a cancellation occurs at any
time after booking, 100% cancellation fees are incurred.

5.5 The cancellation fee will be charged immediately after the cancellation and any
previous deposits will be used for this purpose. Resulting credits will be transferred back to the account details provided at the expense of the
contracting party. If credit card details have been deposited as security, the contracting party expressly agrees that this credit card can be charged with the corresponding cancellation fees.

5.6 No later than 1 month before the agreed arrival day of the contracting party or
guest, the accommodation contract may be terminated by the accommodation provider, for materially justified reasons, unless otherwise agreed, by
a unilateral declaration.

8.1 The contracting partner is obliged to pay by the time of departure any additional amounts incurred due to separate services used by him and/or accompanying guests plus applicable sales tax.

8.2 The host is not obliged to accept foreign currencies. If the host accepts foreign currencies, they will be accepted at the current exchange rate if feasible. Should the host accept foreign currencies or cashless payment methods, the contracting partner bears all related costs, such as inquiries with credit card companies, telegrams, etc.

8.3 The contracting partner is liable to the host for any damage caused by him or the guest or other persons who receive services from the host with the knowledge or consent of the contracting partner.

9.1 If the contracting party refuses to pay the agreed fee or is in default, the accommodation provider is entitled to the statutory right of retention according to § 970c ABGB as well as the statutory lien according to § 1101 ABGB on the items brought in by the contracting party or the guest.

9.2 This right of retention or lien is also granted to the accommodation provider to secure his claim from the accommodation contract, in particular for meals, other expenses incurred on behalf of the contracting party, and for any claims for damages of any kind.

9.3 The accommodation provider has the right to settle or intermediate bill his services at any time.

10.1 The accommodation provider is obligated to provide the agreed services to the extent consistent with their standard.

10.2 Examples of chargeable special services provided by the accommodation provider, which are not included in the accommodation fee, include:
• Parking
• Cribs

11.1 The accommodation provider is liable according to §§ 970 ff ABGB for the items brought in by the contracting party. The liability of the accommodation provider only exists if the items were handed over to the accommodation provider or persons authorized by the accommodation provider, or were brought to a location designated or instructed by them. Unless the accommodation provider can prove otherwise, the provider is liable for their own negligence or that of their personnel, as well as for incoming and outgoing persons. The accommodation provider's liability is limited to the amount set in the Federal Act of November 16, 1921 on the liability of innkeepers and other entrepreneurs in the version in force at the time. If the contracting party or the guest does not immediately comply with the accommodation provider's request to deposit their items in a special storage place, the provider is released from all liability. The amount of any liability of the accommodation provider is limited to the liability insurance sum of the respective provider. Fault of the contracting party or guest is to be considered. 11.2 The liability of the accommodation provider is excluded for slight negligence. If the contracting partner is an entrepreneur, liability for gross negligence is also excluded. In this case, the contracting party bears the burden of proof for the existence of fault. Consequential damages or indirect damages as well as lost profits are not compensated at all. 11.3 For valuables, money, and securities, the accommodation provider is liable up to a maximum amount of €550 (according to §970a ABGB). The provider is only liable for any additional damage if they accepted these items for safekeeping knowing their condition or if the damage was caused by themselves or one of their employees. The liability limitations mentioned below apply accordingly. 11.4 The storage of valuables, money, and securities can be refused by the accommodation provider if the items are significantly more valuable than what guests of the respective accommodation establishment typically deposit. 11.5 In any case of assumed storage, liability is excluded if the contracting party and/or guest does not report the damage to the accommodation provider immediately upon becoming aware of it. Furthermore, these claims must be legally asserted within three years from the date of knowledge or possible knowledge by the contracting party or guest; otherwise, the right expires. 11.6 For safety, hygiene, and maintenance reasons, the accommodation provider reserves the right to enter rooms even when a 'Do Not Disturb' sign is posted. Entrance occurs especially if the sign has been continuously posted for more than 48 hours, or if there is a reasonable suspicion of endangerment to individuals, technical facilities, or room infrastructure (such as strong odors, technical problems, etc.), or if a visible impairment of the general operational safety exists. In such cases, the hotel will attempt to contact the guest in advance if it is reasonable and possible.

12.1 If the contractual partner is a consumer, the liability of the accommodation provider for

slight negligence, except for personal injuries, is excluded.

12.2 If the contractual partner is a business, the liability of the accommodation provider for

both slight and gross negligence is excluded. In this case, the contractual partner bears the burden of proof for the existence of fault. Consequential damages,

non-material damages or indirect damages as well as lost profits are not compensated. In any case, the damage to be compensated is limited to the amount of the reliance interest.

13.1 Animals may not be brought into the accommodation establishment.

14.1 The contracting party has no entitlement to an extension of their stay. If the contracting party announces their desire to extend the stay in a timely manner, the accommodation provider may agree to extend the accommodation contract. However, the provider is under no obligation to do so. No guarantee can be given for accommodation in the same room or room category.

15.1 If the accommodation contract has been concluded for a fixed period, it ends with the expiration of that period.

15.2 The contract with the host ends upon the death of a guest.

15.3 The host is entitled to terminate the accommodation contract with immediate effect for a material reason, especially if the contracting party or the guest

a) makes significantly detrimental use of the premises or through their reckless, offensive or otherwise grossly improper behavior makes cohabitation unbearable for other guests, the owner, his people or third parties residing in the accommodation business, or commits a punishable act against property, morality or the physical safety of these persons;

b) becomes affected by an infectious disease or a disease that extends beyond the duration of the stay, or otherwise becomes in need of care;

c) fails to pay the presented invoices when due within a reasonably set deadline (3 days).

15.4 In the event of a dissolution for one of the reasons mentioned above, the guest has no claim to a refund of the originally agreed fee.

15.5 If fulfillment of the contract becomes impossible due to an event considered force majeure (e.g., natural disasters, strikes, lockouts, official orders, pandemics, etc.), the host may terminate the accommodation contract at any time without observing a notice period, unless the contract is already considered dissolved by law, or the host is released from his accommodation obligation. Any claims for damages etc. from the contracting party are excluded.

16.1 If a guest falls ill during their stay at the accommodation, the host will provide medical care at the guest's request. If there is immediate danger, the host will arrange for medical care even without the guest's specific request, especially if it is necessary and the guest is unable to do so themselves. 16.2 As long as the guest is unable to make decisions or the guest's relatives cannot be contacted, the host will bear the cost of medical treatment. However, the extent of these care measures ends when the guest can make decisions or the relatives have been informed of the illness. 16.3 In the event of death, the host has the right to claim compensation from the contractual partner and the guest, or from their legal successors, especially for the following costs: a) outstanding medical bills, costs for medical transportation, medication, and therapeutic aids b) necessary room disinfection, c) bedding, linens, and bedding setups that have become unusable, otherwise for the disinfection or thorough cleaning of all these items, d) restoration of walls, furnishings, carpets, etc., as far as they have been contaminated or damaged in connection with the illness or death, e) room rent, as far as the premises were occupied by the guest, plus any days the rooms cannot be used due to disinfection, clearance, etc., f) any other damages incurred by the host.

17.1 The place of performance is the location where the accommodation establishment is situated. 17.2 Applicable law: This contract is subject to Austrian law. The place of performance and exclusive jurisdiction is Salzburg, Austria.

18.1 Upon entering the accommodation establishment, the guest commits to adhere to the house rules and guidelines that are provided and visible on-site. Should individual confirmations of these terms and conditions become legally ineffective, the effectiveness of the remaining provisions remains unaffected. Hotel Policies: • Hotel MAX 70 and Hotel Junior are non-smoking hotels. In case of non-compliance with the smoking ban, we reserve the right to charge a cleaning fee of 200.00 euros. • If the non-compliance with the smoking ban (cigarettes, incense sticks, etc.), cooking or other reasons trigger a smoke detector and result in a fire brigade deployment, the costs amounting to 750.00 euros will be charged to the guest causing the incident. • In the event of excessive contamination of the room (e.g., due to the preparation of food), an additional cleaning fee of 100.00 euros will be charged to the guest. • Should damage occur to the hotel or its fittings during your stay, all resulting costs will be directly billed to you. • Any theft in the hotel will be reported to the authorities without exception. The hotel generally assumes no liability for valuables. Reference is made to the liability provisions regulated under section 11. • Every guest is required to adhere to the night-time quiet hours from 10:00 PM to 7:00 AM. Please ensure that room volume is maintained. • We ask that you do not consume food and beverages brought along in our breakfast room or on our terrace. 18.2 Consent in accordance with the GDPR (General Data Protection Regulation) will be separately signed upon arrival at the hotel. 18.3 It is recommended to conclude a travel cancellation insurance. 18.4 The basis of these terms and conditions and to be applied secondarily are the General Terms and Conditions for the Hotel Industry 2006 (AGBH 2006). In the case of regulatory gaps, the relevant legal provisions apply. 18.5 Should individual provisions of these terms and conditions become legally ineffective, the effectiveness of the remaining provisions remains unaffected. Date: 29.10.2025