TERMS AND CONDITIONS
of the Wendl Hotelbetriebs GmbH
1. Scope of Application
1.1 These General Terms and Conditions (shortly "GTC") apply to all services provided by Wendl Hotelbetriebs GmbH both for non-binding reservation inquiries and for all binding bookings towards the reserving party, the guest, and other contractual partners.
1.2 The contractual partner undertakes to comply with these conditions as well as all other legal regulations. Only the GTC of Wendl Hotelbetriebs GmbH apply, regardless of the GTC of the contractual partner, even if these are not explicitly contradicted. Counter-confirmations of the reserving party and/or contractual partner referring to their general terms and conditions (GTC) are hereby expressly contradicted.
1.3 The GTC do not exclude special agreements. The GTC are subsidiary to agreements made individually.
1.4 All mediated third-party services (such as transport and excursion tickets, reservations with other businesses, event tickets etc.) are offered as solely connected services and thus the application of the Package Travel Law according to § 2 Abs 2 Z2 and 3 PRG is excluded.
1.5 By completing a reservation – regardless of the channel used – the contractual partner confirms having read, understood, and agreed to the GTC.
1.2 The contractual partner undertakes to comply with these conditions as well as all other legal regulations. Only the GTC of Wendl Hotelbetriebs GmbH apply, regardless of the GTC of the contractual partner, even if these are not explicitly contradicted. Counter-confirmations of the reserving party and/or contractual partner referring to their general terms and conditions (GTC) are hereby expressly contradicted.
1.3 The GTC do not exclude special agreements. The GTC are subsidiary to agreements made individually.
1.4 All mediated third-party services (such as transport and excursion tickets, reservations with other businesses, event tickets etc.) are offered as solely connected services and thus the application of the Package Travel Law according to § 2 Abs 2 Z2 and 3 PRG is excluded.
1.5 By completing a reservation – regardless of the channel used – the contractual partner confirms having read, understood, and agreed to the GTC.
2. Definitions of Terms
2.1 "Accommodator": A natural or legal person who lodges guests for a fee.
2.2 "Guest": A natural person who avails of accommodation. The guest is usually also the contracting party. Persons accompanying the contracting party also count as guests (e.g., family members, friends, etc).
2.3 "Contracting Party": A natural or legal person from domestic or foreign countries, who concludes an accommodation contract as a guest or for a guest.
2.4 "Accommodation Contract":
Is the contract concluded between the accommodator and the contracting party, the content of which is specified in the following.
2.5 "Room Price" / "Accommodation Fee"
Contractually agreed room rates: All prices appearing in the IT system are current gross daily rates in EURO. The prices depend on the time of booking and the booking channel and are valid as per the reservation confirmation.
2.6 "non refundable rates" / "non-refundable rates"
These rates are discounted room prices. In the event of cancellation, there is no refund, regardless of the time of cancellation.
2.2 "Guest": A natural person who avails of accommodation. The guest is usually also the contracting party. Persons accompanying the contracting party also count as guests (e.g., family members, friends, etc).
2.3 "Contracting Party": A natural or legal person from domestic or foreign countries, who concludes an accommodation contract as a guest or for a guest.
2.4 "Accommodation Contract":
Is the contract concluded between the accommodator and the contracting party, the content of which is specified in the following.
2.5 "Room Price" / "Accommodation Fee"
Contractually agreed room rates: All prices appearing in the IT system are current gross daily rates in EURO. The prices depend on the time of booking and the booking channel and are valid as per the reservation confirmation.
2.6 "non refundable rates" / "non-refundable rates"
These rates are discounted room prices. In the event of cancellation, there is no refund, regardless of the time of cancellation.
3. Contract Conclusion – Down Payment
3.1 The accommodation contract is concluded by the acceptance of the order of the
contracting partner by the provider. Electronic statements are considered
received when they can be accessed by the party for whom they are intended under ordinary
circumstances, and access occurs during the disclosed
business hours of the provider.
3.2 The provider is entitled to conclude the accommodation contract on the condition
that the contracting partner makes a down payment. In this case, the provider is obligated to
inform the contracting partner about the required down payment before accepting the written or oral
order. If the contracting partner agrees to the down payment (in writing or
orally), the accommodation contract is concluded upon the receipt of the
consent declaration regarding the payment of the down payment by the contracting partner at the provider's.
3.3 The contracting partner is obligated to pay the down payment within the agreed timeframe. The costs for the money transaction (e.g., transfer fees) are borne by the
contracting partner. For credit and debit cards, the respective terms of the
card companies apply.
3.4 The down payment is a partial payment on the agreed fee.
3.5 The total fee for the accommodation becomes due two days before the planned arrival (excluding local tax). The payment will be processed via a secure Paylink two days before the planned arrival. Alternatively, payment by credit card can be made as part of the online check-in two days prior to the planned
arrival.
4. Start and End of Accommodation
4.1 The contracting party has the right, unless the accommodation provider offers another check-in time, to occupy the rented rooms from 3:00 PM on the agreed day ("arrival day"). 4.2 Reserved rooms must be utilized by the guest by no later than 7:00 PM on the agreed day of arrival. Unless a later arrival time has been expressly agreed upon, the hotel has the right to reassign booked rooms after 7:00 PM without the guest being able to claim any compensation. The hotel retains the right to cancel in this respect. Reference is made to the cancellation conditions covered in point 5. 4.3 The rented rooms must be vacated by the contracting party by 10:30 AM on the day of departure. The accommodation provider is entitled to charge for an additional day if the rented rooms are not vacated on time. 4.4 Notwithstanding the preceding clauses concerning the start and end of accommodation, it is possible, following prior agreement with the accommodation provider, to send a replacement person if the original guest is unable to utilize the accommodation service(s). The accommodation provider must be informed immediately in this case and reserves the right to refuse the replacement person.
5. Withdrawal from the Accommodation Contract – Cancellation Fee
5.1 If the contracting party has made a deposit, it will be refunded
if no cancellation fees arise. The amount of the cancellation fees
will be determined by the respective agreement.
5.2 Cancellations must be made directly in writing through the hotel.
5.3 The regular cancellation terms, unless otherwise agreed individually, are:
• Up to 3 days before the arrival day, the contracting party can cancel without charge.
• From 2 days before the arrival day, 90% of the agreed total price
will be charged.
• In case of early departure, 90% for the rest of the booked period
will also be charged.
• In case of no-show, 90% of the agreed total price will be charged.
5.4 For so-called “non-refundable rates,” special cancellation conditions apply:
From the time of booking, a 100% prepayment is due. If a cancellation occurs at any
time after booking, 100% cancellation fees are incurred.
5.5 The cancellation fee will be charged immediately after the cancellation and any
previous deposits will be used for this purpose. Resulting credits will be transferred back to the account details provided at the expense of the
contracting party. If credit card details have been deposited as security, the contracting party expressly agrees that this credit card can be charged with the corresponding cancellation fees.
5.6 No later than 1 month before the agreed arrival day of the contracting party or
guest, the accommodation contract may be terminated by the accommodation provider, for materially justified reasons, unless otherwise agreed, by
a unilateral declaration.
if no cancellation fees arise. The amount of the cancellation fees
will be determined by the respective agreement.
5.2 Cancellations must be made directly in writing through the hotel.
5.3 The regular cancellation terms, unless otherwise agreed individually, are:
• Up to 3 days before the arrival day, the contracting party can cancel without charge.
• From 2 days before the arrival day, 90% of the agreed total price
will be charged.
• In case of early departure, 90% for the rest of the booked period
will also be charged.
• In case of no-show, 90% of the agreed total price will be charged.
5.4 For so-called “non-refundable rates,” special cancellation conditions apply:
From the time of booking, a 100% prepayment is due. If a cancellation occurs at any
time after booking, 100% cancellation fees are incurred.
5.5 The cancellation fee will be charged immediately after the cancellation and any
previous deposits will be used for this purpose. Resulting credits will be transferred back to the account details provided at the expense of the
contracting party. If credit card details have been deposited as security, the contracting party expressly agrees that this credit card can be charged with the corresponding cancellation fees.
5.6 No later than 1 month before the agreed arrival day of the contracting party or
guest, the accommodation contract may be terminated by the accommodation provider, for materially justified reasons, unless otherwise agreed, by
a unilateral declaration.
8. Duties of the Contracting Partner
8.1 The contracting partner is obliged to pay by the time of departure any additional amounts incurred due to separate services used by him and/or accompanying guests plus applicable sales tax.
8.2 The host is not obliged to accept foreign currencies. If the host accepts foreign currencies, they will be accepted at the current exchange rate if feasible. Should the host accept foreign currencies or cashless payment methods, the contracting partner bears all related costs, such as inquiries with credit card companies, telegrams, etc.
8.3 The contracting partner is liable to the host for any damage caused by him or the guest or other persons who receive services from the host with the knowledge or consent of the contracting partner.
8.2 The host is not obliged to accept foreign currencies. If the host accepts foreign currencies, they will be accepted at the current exchange rate if feasible. Should the host accept foreign currencies or cashless payment methods, the contracting partner bears all related costs, such as inquiries with credit card companies, telegrams, etc.
8.3 The contracting partner is liable to the host for any damage caused by him or the guest or other persons who receive services from the host with the knowledge or consent of the contracting partner.
9. Rights of the Accommodation Provider
9.1 If the contracting party refuses to pay the agreed fee or is in default, the accommodation provider is entitled to the statutory right of retention according to § 970c ABGB as well as the statutory lien according to § 1101 ABGB on the items brought in by the contracting party or the guest.
9.2 This right of retention or lien is also granted to the accommodation provider to secure his claim from the accommodation contract, in particular for meals, other expenses incurred on behalf of the contracting party, and for any claims for damages of any kind.
9.3 The accommodation provider has the right to settle or intermediate bill his services at any time.
9.2 This right of retention or lien is also granted to the accommodation provider to secure his claim from the accommodation contract, in particular for meals, other expenses incurred on behalf of the contracting party, and for any claims for damages of any kind.
9.3 The accommodation provider has the right to settle or intermediate bill his services at any time.
10. Duties of the Accommodation Provider
10.1 The accommodation provider is obligated to provide the agreed services to the extent consistent with their standard.
10.2 Examples of chargeable special services provided by the accommodation provider, which are not included in the accommodation fee, include:
• Parking
• Cribs
10.2 Examples of chargeable special services provided by the accommodation provider, which are not included in the accommodation fee, include:
• Parking
• Cribs
11. Liability of the Accommodation Provider for Damage to Brought-in Goods
11.1 The accommodation provider is liable for items brought in by the contractual partner in accordance with §§ 970 ff ABGB. Liability exists only if the items have been handed over to the accommodation provider or its authorized staff, or placed in a location designated for this purpose. Unless the accommodation provider proves otherwise, it is liable for its own fault or that of its staff and persons entering or leaving the premises. Liability is limited to the statutory maximum amount applicable under Austrian law. Any fault of the contractual partner or guest shall be taken into account.
11.2 For valuables, cash, and securities, liability is limited to a maximum of EUR 550 pursuant to § 970a ABGB. Liability beyond this amount exists only if such items were knowingly accepted for safekeeping or if the damage was caused by the accommodation provider or its staff.
11.3 The accommodation provider may refuse to accept valuables for safekeeping if they significantly exceed the value of items usually entrusted by guests.
11.2 For valuables, cash, and securities, liability is limited to a maximum of EUR 550 pursuant to § 970a ABGB. Liability beyond this amount exists only if such items were knowingly accepted for safekeeping or if the damage was caused by the accommodation provider or its staff.
11.3 The accommodation provider may refuse to accept valuables for safekeeping if they significantly exceed the value of items usually entrusted by guests.
12. Limitations of Liability
12.1 If the contractual partner is an entrepreneur, the accommodation provider’s liability for slight and gross negligence is excluded. In this case, the burden of proof lies with the contractual partner. Consequential damages, non-material damages, indirect damages, and loss of profit shall not be compensated. In all cases, liability is limited to the amount of the reliance interest.
13. Animal Keeping
13.1 Animals may not be brought into the accommodation establishment.
14. Extension of Accommodation
14.1 The contracting party has no entitlement to an extension of their stay. If the contracting party announces their desire to extend the stay in a timely manner, the accommodation provider may agree to extend the accommodation contract. However, the provider is under no obligation to do so. No guarantee can be given for accommodation in the same room or room category.
15. Termination of the Accommodation Contract – Early Dissolution
15.1 If the accommodation contract is concluded for a fixed period, it ends upon expiry of that period.
15.2 The accommodation provider is entitled to terminate the contract with immediate effect for good cause, in particular if the contractual partner or guest:
a) uses the premises in a significantly detrimental manner or behaves in a reckless, offensive, or grossly inappropriate way toward other guests, the owner, staff, or third parties residing on the premises, or commits a criminal offense against property, morality, or physical safety;
b) suffers from a contagious disease or an illness extending beyond the accommodation period, or requires care;
c) fails to pay invoices presented within a reasonable grace period (3 days).
15.3 In the event of termination for the above reasons, the guest has no claim to a refund of the agreed fee.
15.4 If performance of the contract becomes impossible due to force majeure (e.g. natural disasters, strikes, lockouts, official orders, pandemics, etc.), the accommodation provider may terminate the contract at any time without notice. Any claims for damages by the contractual partner are excluded.
15.2 The accommodation provider is entitled to terminate the contract with immediate effect for good cause, in particular if the contractual partner or guest:
a) uses the premises in a significantly detrimental manner or behaves in a reckless, offensive, or grossly inappropriate way toward other guests, the owner, staff, or third parties residing on the premises, or commits a criminal offense against property, morality, or physical safety;
b) suffers from a contagious disease or an illness extending beyond the accommodation period, or requires care;
c) fails to pay invoices presented within a reasonable grace period (3 days).
15.3 In the event of termination for the above reasons, the guest has no claim to a refund of the agreed fee.
15.4 If performance of the contract becomes impossible due to force majeure (e.g. natural disasters, strikes, lockouts, official orders, pandemics, etc.), the accommodation provider may terminate the contract at any time without notice. Any claims for damages by the contractual partner are excluded.
16. Illness or Death of the Guest
16.1 If a guest falls ill during their stay at the accommodation, the host will provide medical care at the guest's request. If there is immediate danger, the host will arrange for medical care even without the guest's specific request, especially if it is necessary and the guest is unable to do so themselves. 16.2 As long as the guest is unable to make decisions or the guest's relatives cannot be contacted, the host will bear the cost of medical treatment. However, the extent of these care measures ends when the guest can make decisions or the relatives have been informed of the illness. 16.3 In the event of death, the host has the right to claim compensation from the contractual partner and the guest, or from their legal successors, especially for the following costs: a) outstanding medical bills, costs for medical transportation, medication, and therapeutic aids b) necessary room disinfection, c) bedding, linens, and bedding setups that have become unusable, otherwise for the disinfection or thorough cleaning of all these items, d) restoration of walls, furnishings, carpets, etc., as far as they have been contaminated or damaged in connection with the illness or death, e) room rent, as far as the premises were occupied by the guest, plus any days the rooms cannot be used due to disinfection, clearance, etc., f) any other damages incurred by the host.
17. Place of Performance, Jurisdiction and Choice of Law
17.1 The place of performance is the location where the accommodation establishment is situated. 17.2 Applicable law: This contract is subject to Austrian law. The place of performance and exclusive jurisdiction is Salzburg, Austria.
18. Miscellaneous
18.1 Upon entering the accommodation establishment, the guest commits to adhere to the house rules and guidelines that are provided and visible on-site. Should individual confirmations of these terms and conditions become legally ineffective, the effectiveness of the remaining provisions remains unaffected. Hotel Policies: • Hotel MAX 70 and Hotel Junior are non-smoking hotels. In case of non-compliance with the smoking ban, we reserve the right to charge a cleaning fee of 200.00 euros. • If the non-compliance with the smoking ban (cigarettes, incense sticks, etc.), cooking or other reasons trigger a smoke detector and result in a fire brigade deployment, the costs amounting to 750.00 euros will be charged to the guest causing the incident. • In the event of excessive contamination of the room (e.g., due to the preparation of food), an additional cleaning fee of 100.00 euros will be charged to the guest. • Should damage occur to the hotel or its fittings during your stay, all resulting costs will be directly billed to you. • Any theft in the hotel will be reported to the authorities without exception. The hotel generally assumes no liability for valuables. Reference is made to the liability provisions regulated under section 11. • Every guest is required to adhere to the night-time quiet hours from 10:00 PM to 7:00 AM. Please ensure that room volume is maintained. • We ask that you do not consume food and beverages brought along in our breakfast room or on our terrace. 18.2 Consent in accordance with the GDPR (General Data Protection Regulation) will be separately signed upon arrival at the hotel. 18.3 It is recommended to conclude a travel cancellation insurance. 18.4 The basis of these terms and conditions and to be applied secondarily are the General Terms and Conditions for the Hotel Industry 2006 (AGBH 2006). In the case of regulatory gaps, the relevant legal provisions apply. 18.5 Should individual provisions of these terms and conditions become legally ineffective, the effectiveness of the remaining provisions remains unaffected. Date: 29.10.2025
19. Opally Chatbot
As part of our online services, we use the AI-powered guest communication platform “Opally”, provided by Opally ApS. Opally supports us in answering guest enquiries (e.g. via chatbot, email assistant or voice assistant) and in automating communication processes related to your stay.
When you use the chatbot or related features, the information you enter or submit (e.g. questions about reservations, stays, services, contact details and, where applicable, booking numbers) is transmitted to and processed by Opally. In addition, technical data such as IP address, browser type and usage data may be processed in order to provide the service and ensure system security. This processing is carried out partly within the framework of a data processing agreement in accordance with Art. 28 GDPR, as Opally processes the data solely on our behalf and according to our instructions for the purposes described in this privacy policy.
Opally may use data centres within the EU/EEA (e.g. Frankfurt) as well as selected service providers outside the EU (in particular in the USA). Where personal data is transferred to third countries, this is based on appropriate safeguards (such as EU Standard Contractual Clauses or the EU-U.S. Data Privacy Framework) to ensure an adequate level of data protection.
We use Opally to respond to your enquiries, improve our guest service and make our internal processes more efficient. The legal basis for this processing is our legitimate interest in efficient and modern communication with our guests and prospective guests in accordance with Art. 6(1)(f) GDPR. Where the processing is necessary for entering into or performing a contract with you (e.g. room or service bookings), the legal basis is Art. 6(1)(b) GDPR.
For more details on how Opally processes personal data, please refer to Opally’s own privacy policy available on Opally’s website (https://opally.com/privacy-policy).
When you use the chatbot or related features, the information you enter or submit (e.g. questions about reservations, stays, services, contact details and, where applicable, booking numbers) is transmitted to and processed by Opally. In addition, technical data such as IP address, browser type and usage data may be processed in order to provide the service and ensure system security. This processing is carried out partly within the framework of a data processing agreement in accordance with Art. 28 GDPR, as Opally processes the data solely on our behalf and according to our instructions for the purposes described in this privacy policy.
Opally may use data centres within the EU/EEA (e.g. Frankfurt) as well as selected service providers outside the EU (in particular in the USA). Where personal data is transferred to third countries, this is based on appropriate safeguards (such as EU Standard Contractual Clauses or the EU-U.S. Data Privacy Framework) to ensure an adequate level of data protection.
We use Opally to respond to your enquiries, improve our guest service and make our internal processes more efficient. The legal basis for this processing is our legitimate interest in efficient and modern communication with our guests and prospective guests in accordance with Art. 6(1)(f) GDPR. Where the processing is necessary for entering into or performing a contract with you (e.g. room or service bookings), the legal basis is Art. 6(1)(b) GDPR.
For more details on how Opally processes personal data, please refer to Opally’s own privacy policy available on Opally’s website (https://opally.com/privacy-policy).
Date: 24.01.2026
